Last updated: 10 September 2026

Privacy Policy

This Privacy Policy explains how BudBuddies.uk collects, uses, stores and protects personal information when you visit our website, create an account, place an order or contact us.

We aim to handle personal information responsibly and transparently. This policy should be read together with our Terms of Service and any relevant delivery, returns or cookie information shown on the website.

In brief: we use information to operate the website, process and support orders, communicate with customers, improve our services and meet applicable legal or security obligations. We do not sell personal information.

1. Information We Collect

Depending on how you use BudBuddies.uk, we may collect information that you provide directly and limited technical information generated when you use the website.

Information you provide

  • Name and contact details, such as email address, delivery address and telephone number where provided.
  • Account information, including login details and saved preferences.
  • Order and transaction information needed to process a purchase, delivery or customer-service request.
  • Messages, questions, feedback or other information you send to us.

Information collected automatically

We may receive technical information such as IP address, browser type, device information, approximate location, pages visited and interaction data. This information helps us maintain security, understand website performance and improve usability.

2. How We Use Information

We use personal information only where there is a reasonable and lawful purpose. This may include:

  • Providing and maintaining the website and its account features.
  • Processing orders, payments, delivery requests, returns and customer-service enquiries.
  • Communicating with you about an order, account, website change or enquiry.
  • Preventing fraud, misuse, unauthorised access and other security issues.
  • Understanding website performance and improving our products, content and services.
  • Meeting legal, regulatory, accounting or record-keeping responsibilities.

3. Lawful Bases for Processing

Where applicable, we process personal information because it is necessary to perform a contract with you, to take steps at your request before entering a contract, to comply with a legal obligation, to protect legitimate business interests or because you have given consent.

Where processing relies on consent, you may withdraw that consent at any time. Withdrawal does not affect processing that took place before consent was withdrawn.

4. Sharing Information

We may share relevant information with service providers that help us operate BudBuddies.uk, such as website hosting, payment processing, delivery, security, customer support, analytics and professional services.

Service providers should receive only the information needed for their role and are expected to handle it securely. We may also disclose information where required by law, court order, regulatory request or to protect our rights, customers, systems or the public.

We do not sell personal information or share it with third parties for their own unrelated marketing without a lawful basis and, where required, your consent.

5. Cookies and Similar Technologies

BudBuddies.uk may use cookies and similar technologies to keep the website working, remember preferences, understand usage and improve website performance. Some cookies may be placed by service providers used to deliver website functions.

You can manage cookies through your browser settings and, where available, the cookie controls presented on the website. Disabling some cookies may affect account, cart or checkout functionality.

6. Data Retention and Security

We retain personal information only for as long as it is reasonably necessary for the purposes described in this policy, including legal, accounting, dispute-resolution and security requirements.

We use reasonable technical and organisational measures to protect information. No internet transmission or storage system can be guaranteed to be completely secure, so please use a strong password and contact us promptly if you believe an account or communication may be at risk.

7. Your Rights

Depending on your location and applicable law, you may have rights to request access to personal information, correction of inaccurate information, deletion, restriction of processing, data portability or objection to certain processing. You may also have the right to withdraw consent where processing is based on consent.

To exercise a right, contact us using the details below. We may need to verify your identity before completing a request. You may also have the right to complain to the relevant data-protection authority.

8. Third-Party Websites and Services

The website may contain links to third-party websites or use services operated by other organisations. Their privacy practices are governed by their own policies, not this one. Please review third-party terms and privacy information before providing personal information to them.

9. Children’s Privacy

BudBuddies.uk is not intended for children. We do not knowingly request or collect personal information from children. If you believe a child has provided personal information to us, please contact us so that the matter can be reviewed.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to the website, services, law or our practices. The updated version will be posted on this page with a revised “Last updated” date. Please review this page periodically for the latest information.

11. Contact Us

If you have a privacy question, want to exercise a data-protection right or need help understanding this policy, please contact the BudBuddies.uk team:

Email: sales@budbuddies.uk

Website: https://budbuddies.uk/

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