Terms Of Service

1. Definitions

In these Terms:

• “BudBuddies”, “we”, “us” or “our” means the operator of BudBuddies.uk.
• “Website” means https://budbuddies.uk/ and its pages, content, features and services.
• “You” or “customer” means a person who visits the Website, creates an account, contacts us or places an order.
• “Products” means items displayed or offered through the Website.
• “Order” means a request submitted by you to purchase Products through the Website.

2. Eligibility and Account Requirements

You must be legally permitted to use the Website and purchase any Product you order. Some Products may be age-restricted or subject to additional legal requirements. You are responsible for complying with the laws that apply to you and your location.

Where an account is available, you must provide information that is accurate and keep your login details confidential. You must tell us promptly if you believe your account has been accessed without permission. You are responsible for activity carried out through your account unless caused by our failure to take reasonable security measures.

3. Acceptable Use of the Website

You may use BudBuddies.uk only for lawful purposes and in a way that does not harm the Website, our systems, our team or other users. You must not:

• Use the Website in breach of applicable law or regulation.
• Attempt to gain unauthorised access to accounts, servers, payment systems or restricted areas.
• Introduce malware, harmful code or material that interferes with the Website.
• Copy, scrape, reproduce or exploit Website content except as permitted by law or with our written permission.
• Provide false, misleading or fraudulent information.
• Use the Website to infringe another person’s rights or privacy.

4. Products and Product Information

We try to describe Products, prices, availability and images accurately. Product images are for illustration and colours, packaging or presentation may vary. Information displayed on the Website may change without notice.

Nothing on the Website should be treated as medical advice or as a guarantee of a particular result. Do not use a Product in a way that conflicts with its instructions, applicable law or professional advice.

We may limit quantities, refuse an order, withdraw a Product or correct an error in a listing where reasonably necessary.

5. Orders and Contract Formation

When you submit an Order, you are making a request to purchase the selected Products. An automated acknowledgement confirms that we received your request; it does not necessarily mean that we have accepted the Order.

A contract may be formed when we confirm acceptance, dispatch or otherwise confirm that the Order is being processed. We may decline or cancel an Order where a Product is unavailable, information is incorrect, payment cannot be authorised, delivery is not possible or we have a reasonable legal, security or fraud-prevention concern.

If we cancel an accepted Order, we will take reasonable steps to refund payments made for Products that cannot be supplied.

6. Prices and Payments

Prices are shown on the Website and may change. The price applicable to an Order is the price shown at the relevant checkout stage, subject to obvious error. Delivery charges, where applicable, will be shown before you complete the Order.

You must use a payment method that you are authorised to use. Payment information may be processed by third-party payment providers under their own terms and privacy policies. We do not need to store full payment-card details to process an Order.

7. Delivery

We deliver only to locations and addresses that we confirm are available at checkout. You are responsible for providing complete and accurate delivery information and for ensuring that any required recipient conditions can be met.

Delivery estimates are provided in good faith and may be affected by payment checks, stock availability, courier delays, weather, events outside our control or information supplied by you. Risk and responsibility for a delivery may be affected by applicable consumer law.

If an Order does not arrive as expected, please contact us using the details below with your Order information so that we can investigate.

8. Returns, Refunds and Faulty Products

Returns and refunds are handled in accordance with applicable UK consumer law and the specific terms shown on our Refund & Return Policy. Some Products may be excluded from cancellation or return where permitted by law, including items that are sealed for health or hygiene reasons and have been unsealed.

If a Product is damaged, incorrect or appears faulty, contact us as soon as reasonably possible with your Order details and a description of the issue. We may ask for reasonable information to help assess the request.

Nothing in these Terms limits rights that cannot legally be excluded or restricted.

9. Intellectual Property

The Website and its content, including text, graphics, logos, images, layout, software and branding, are owned by or licensed to us unless stated otherwise. You may view and use the Website for personal, lawful purposes only.

You must not reproduce, modify, distribute, publish, sell or create derivative works from Website content without permission, except where a right is expressly given by law.

10. Third-Party Services and Links

The Website may use or link to third-party services, including payment, delivery, analytics and communication providers. Third-party services are governed by their own terms and policies. We are not responsible for content or services that we do not control.

11. Disclaimers and Limitation of Liability

We aim to keep BudBuddies.uk available, accurate and secure, but the Website is provided subject to availability and may occasionally be interrupted, changed or unavailable. We do not guarantee that every page, feature or Product listing will always be error-free or uninterrupted.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited, including liability for fraud or for death or personal injury caused by negligence. Subject to that, we are not responsible for indirect or consequential loss, loss of profit, loss of opportunity or loss caused by your misuse of the Website or failure to follow instructions.

12. Events Outside Our Control

We are not responsible for delay or failure caused by events outside our reasonable control, such as severe weather, transport disruption, communications failure, supply interruption, industrial action, public emergency, cyber incident or changes in law. We will take reasonable steps to reduce the effect of such an event and communicate where appropriate.

13. Suspension and Termination

We may suspend or restrict access to the Website or cancel an account where reasonably necessary to protect the Website, enforce these Terms, investigate suspected misuse, comply with law or address a security concern.

Ending access does not affect rights or responsibilities that arose before suspension or termination. Provisions intended by their nature to continue, including intellectual-property, liability, governing-law and dispute provisions, will continue to apply.

14. Governing Law

These Terms are governed by the law of England and Wales, unless mandatory consumer-protection law in your place of residence requires otherwise. The courts of England and Wales will have jurisdiction, subject to any mandatory rights you may have to bring a claim in another court.

15. Changes to These Terms

We may update these Terms to reflect changes to the Website, Products, services, law or business practices. The latest version will be posted on this page with a revised “Last updated” date. Your continued use of the Website after an update means that the updated Terms will apply to future use and Orders, to the extent permitted by law.

16. Contact Us

If you have a question about these Terms, an Order or your use of BudBuddies.uk, please contact the BudBuddies team:

Email: sales@budbuddies.uk

Website: https://budbuddies.uk/

For order-related help, please include any relevant order reference so that we can understand your request.